Terms and Conditions

1. Introduction

Welcome to the OKEARA web shop (the “Website”). The Website is operated by PT ELEMENTIS SMART TECNOLOGIES, a company registered in Indonesia with its principal office at Banjar Kemenuh, Jalan Insinyur Sutami, Desa/Kelurahan, Kemenuh, Kec. Sukawati, Kab. Gianyar, Provinsi Bali, Kode Pos: 80582. By accessing or purchasing from the Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies (collectively, the “Terms”). Please read them carefully before using our services.



2. General Provisions

  1. Eligibility: You must be at least 18 years old or have parental/guardian consent to purchase goods or use services on this Website.
  2. Amendments: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Continued use of the Website following such changes will constitute your acceptance of the new Terms.


3. Products and Availability

  1. Product Information: We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations between the products displayed on the Website and the actual product may occur.
  2. Availability: All products are subject to availability. If a product is out of stock or otherwise unavailable after placing an order, we will inform you promptly and offer a refund or alternative product.
  3. Pricing: All prices are displayed in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise. The system automatically converts prices based on the user's location or settings, using the current exchange rates. Shipping fees are calculated separately at checkout.


4. Orders and Payments

  1. Placing Orders: To place an order, follow the steps on the Website and complete your payment. By placing an order, you confirm that all details provided are accurate.
  2. Payment Methods: We accept payments through secure third-party payment gateways (e.g., credit card, bank transfer, etc.). Full payment must be received before processing your order.
  3. Order Confirmation: After your order is placed, you will receive an email confirmation. Please check your spam/junk folder if you do not receive this email.
  4. Order Cancellation: Orders cannot be canceled automatically through the Website. If you wish to cancel your order, you must contact our sales team manually by using our Contact Form. We will confirm the cancellation once processed. Orders that have already been shipped cannot be canceled.


5. Shipping and Delivery

  1. Shipping Policy: Our shipping policies, including processing times, delivery options, and shipping costs, are detailed separately on our Shipping Policy page. Please review the policy for complete information.
  2. Delivery Issues: If a product is damaged upon delivery or the wrong item is received, you must notify us within 7 days. We will arrange a return, exchange, or refund where appropriate.


6. Returns and Refunds

  1. Return and Refund Policy: For detailed information on returns, exchanges, and refunds, please visit our Return and Refund Policy page.
  2. Refund Process: Refunds will be issued to the original payment method, following the terms outlined in our Return and Refund Policy.


7. Warranties and Liability

  1. Product Warranty:
    1. For Products Manufactured by OKEARA: Certain products sold on the OKEARA web shop are manufactured directly by OKEARA and come with an OKEARA Manufacturer’s Warranty. This warranty guarantees that these specific products are free from defects in materials and workmanship under normal use for a specified period from the date of purchase. The duration and details of the warranty for these products will be provided in the product description or accompanying documentation.
      1. Coverage: The warranty covers defects arising from normal use, ensuring that the product functions as intended.
      2. Exclusions: It does not cover damages caused by misuse, accidents, unauthorized repairs, modifications, or regular wear and tear.
      3. Claim Process: Customers can contact OKEARA directly at [email protected] or +62 811-3831-4651 for warranty claims. Proof of purchase and a description of the defect may be required. If the claim is valid, OKEARA will repair, replace, or refund the product.
    2. For Products Not Manufactured by OKEARA: Products sold on the OKEARA web shop that are not manufactured by OKEARA are covered by the manufacturer’s warranty of the respective brands. Warranty claims for these products will be handled according to the policies of the product’s original manufacturer.
      1. Claim Process: OKEARA will assist customers by facilitating communication with the third-party manufacturer. Customers should contact OKEARA with the necessary details, and we will guide them through the warranty process.
  3. Limitation of Liability: OKEARA shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the purchase of products, including but not limited to loss of profits, loss of data, or loss of business opportunity.
  4. Force Majeure: We are not responsible for delays or failures in performance caused by circumstances beyond our control, including but not limited to natural disasters, governmental actions, or strikes.


8. Customer Obligations

  1. Account Information: Customers are responsible for maintaining the confidentiality of their account and password and for restricting access to their devices.
  2. Compliance: By using this Website, you agree to comply with all applicable laws, including but not limited to Indonesian consumer protection and e-commerce regulations.


9. Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by OKEARA or licensed to us. You may not reproduce, distribute, or use any content without prior written consent from OKEARA.


10. Governing Law and Dispute Resolution

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
  2. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be settled amicably. If an amicable settlement cannot be reached, disputes will be submitted to the exclusive jurisdiction of the courts in Indonesia.


11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

  • Email: [email protected]
  • Phone: +62 811-3831-4651
  • Address: PT ELEMENTIS SMART TECHNOLOGIES, Banjar Kemenuh, Jalan Insinyur Sutami, Desa/Kelurahan, Kemenuh, Kec. Sukawati, Kab. Gianyar, Provinsi Bali, Kode Pos: 80582