Privacy Policy

Effective Date: 01. November 2024

At OKEARA, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and make purchases through the OKEARA web shop. By using our website and services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

When you make a purchase or create an account, we collect the following personal information:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (processed securely by third-party providers)

1.2 Non-Personal Information

We collect certain non-personal information automatically when you visit our website, such as:

  • IP address
  • Browser type and version
  • Pages you view on the site
  • Time spent on each page
  • Referring website or search engine


2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

2.1 To Process and Deliver Orders

  • We use your contact and payment details to process your orders and ensure successful delivery.

2.2 Customer Support

  • Your information helps us to respond to customer service inquiries and provide after-sales support.

2.3 Marketing and Communication

  • We may send you promotional emails about new products, offers, or events. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails.

2.4 Improving Our Website

  • Non-personal information is used to analyze trends, monitor site performance, and improve our website's user experience.


3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

3.1 Service Providers

We work with trusted third-party service providers who help us operate the website, process payments, and deliver orders. These providers only receive the personal information necessary to perform their services.

3.2 Legal Requirements

We may disclose your personal information if required by law, for example, to comply with legal proceedings or protect our rights.


4. Data Security

We are committed to protecting your personal information. We implement various security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and handled by secure third-party payment processors.


5. Cookies

Our website uses cookies to enhance your browsing experience and to provide essential functionality. Cookies are small data files stored on your device that help us recognize you and remember your preferences during future visits.


For detailed information on the types of cookies we use, their purpose, and how you can manage or disable them, please refer to our Cookie Policy.


6. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to or correction of your personal information at any time by contacting us at [Contact Email].
  • Deletion: You can request that we delete your personal information, provided that it is no longer necessary for the purpose for which it was collected.
  • Data Portability: You may request a copy of your personal data in a portable format.
  • Marketing Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any linked websites you visit.


8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date at the top will be updated. Please review this policy periodically to stay informed of any changes.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

  • Email: [email protected] 
  • Phone: +62 811-3831-4651 
  • Address: PT ELEMENTIS SMART TECHNOLOGIES, Banjar Kemenuh, Jalan Insinyur Sutami, Desa/Kelurahan, Kemenuh, Kec. Sukawati, Kab. Gianyar, Provinsi Bali, Kode Pos: 80582