Syarat dan Ketentuan

1. Pengenalan

Selamat datang di toko online OKEARA (Website). Website ini dioperasikan oleh PT ELEMENTIS SMART TECNOLOGIES, sebuah perusahaan yang terdaftar di Indonesia dengan kantor pusat di Banjar Kemenuh, Jalan Insinyur Sutami, Desa/Kelurahan Kemenuh, Kec. Sukawati, Kab. Gianyar, Provinsi Bali, Kode Pos: 80582. Dengan mengakses atau melakukan pembelian di Website ini, Anda setuju untuk terikat oleh Syarat dan Ketentuan ini, Kebijakan Privasi kami, dan kebijakan lainnya yang berlaku (secara kolektif, "Syarat"). Harap baca dengan teliti sebelum menggunakan layanan kami.



2. Ketentuan Dasar

  1. Persyaratan: Anda harus minimal berusia 18 tahun atau mendapatkan persetujuan dari orang tua/wali untuk melakukan pembelian atau menggunakan layanan di Website ini..
  2. Perubahan: Kami memiliki hak untuk memodifikasi Syarat dan Ketentuan ini kapan saja. Setiap perubahan akan langsung berlaku setelah dipublikasikan di Website. Melanjutkan penggunaan Website setelah perubahan ini berarti Anda menyetujui Syarat dan Ketentuan yang baru..


3. Produk dan Stok Tersedia

  1. Informasi Produk: Kami berusaha sebaik mungkin agar deskripsi, gambar, dan harga produk akurat. Namun, perbedaan kecil antara tampilan produk di Website dan produk sebenarnya dapat terjadi.
  2. Ketersediaan: Semua produk bergantung pada ketersediaan stok. Jika produk habis atau tidak tersedia setelah Anda melakukan pemesanan, kami akan segera memberitahukan Anda dan memberikan opsi pengembalian uang atau produk pengganti.
  3. Kebijakan Harga: Semua harga ditampilkan dalam mata uang Rupiah Indonesia (IDR) dan sudah mencakup pajak yang berlaku, kecuali disebutkan berbeda. Sistem akan mengonversi harga secara otomatis berdasarkan lokasi atau pengaturan pengguna, menggunakan nilai tukar yang berlaku. Biaya pengiriman akan dihitung terpisah saat pembayaran.


4. Order dan Pembayaran

  1. Proses Pemesanan: Untuk memesan, ikuti langkah-langkah yang ada di Website dan lakukan pembayaran. Dengan melakukan pemesanan, Anda menyatakan bahwa semua detail yang diberikan sudah benar.
  2. Metode Pembayaran: Kami menerima pembayaran melalui sistem pembayaran pihak ketiga yang aman (seperti kartu kredit, transfer bank, dan lainnya). Pembayaran penuh harus diterima sebelum pesanan Anda diproses.
  3. Pemberitahuan Pesanan: Setelah pemesanan Anda berhasil, Anda akan mendapatkan konfirmasi melalui email. Jika Anda tidak menerima email ini, mohon periksa folder spam/junk Anda.
  4. Pembatalan Pemesanan: Pesanan tidak bisa dibatalkan secara otomatis melalui Website. Jika Anda ingin membatalkan pesanan, Anda perlu menghubungi tim penjualan kami secara langsung melalui... Contact Form. Kami akan mengonfirmasi pembatalan setelah diproses. Pesanan yang sudah dikirim tidak dapat dibatalkan.


5. Layanan Pengiriman dan Pengantaran

  1. Shipping Policy: Our shipping policies, including processing times, delivery options, and shipping costs, are detailed separately on our [ Shipping Policy page]. Please review the policy for complete information.
  2. Delivery Issues: If a product is damaged upon delivery or the wrong item is received, you must notify us within 7 days. We will arrange a return, exchange, or refund where appropriate.


6. Returns and Refunds

  1. Return and Refund Policy: For detailed information on returns, exchanges, and refunds, please visit our Return and Refund Policy page.
  2. Refund Process: Refunds will be issued to the original payment method, following the terms outlined in our Return and Refund Policy.


7. Warranties and Liability

  1. Product Warranty:
    1. For Products Manufactured by OKEARA: Certain products sold on the OKEARA webshop are manufactured directly by OKEARA and come with an OKEARA Manufacturer’s Warranty. This warranty guarantees that these specific products are free from defects in materials and workmanship under normal use for a specified period from the date of purchase. The duration and details of the warranty for these products will be provided in the product description or accompanying documentation.
      1. Coverage: The warranty covers defects arising from normal use, ensuring that the product functions as intended.
      2. Exclusions: It does not cover damages caused by misuse, accidents, unauthorized repairs, modifications, or regular wear and tear.
      3. Claim Process: Customers can contact OKEARA directly at [email protected] or +62 811-3831-4651 for warranty claims. Proof of purchase and a description of the defect may be required. If the claim is valid, OKEARA will repair, replace, or refund the product.
    2. For Products Not Manufactured by OKEARA: Products sold on the OKEARA webshop that are not manufactured by OKEARA are covered by the manufacturer’s warranty of the respective brands. Warranty claims for these products will be handled according to the policies of the product’s original manufacturer.
      1. Claim Process: OKEARA will assist customers by facilitating communication with the third-party manufacturer. Customers should contact OKEARA with the necessary details, and we will guide them through the warranty process.
  3. Limitation of Liability: OKEARA shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the purchase of products, including but not limited to loss of profits, loss of data, or loss of business opportunity.
  4. Force Majeure: We are not responsible for delays or failures in performance caused by circumstances beyond our control, including but not limited to natural disasters, governmental actions, or strikes.


8. Customer Obligations

  1. Account Information: Customers are responsible for maintaining the confidentiality of their account and password and for restricting access to their devices.
  2. Compliance: By using this Website, you agree to comply with all applicable laws, including but not limited to Indonesian consumer protection and e-commerce regulations.


9. Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by OKEARA or licensed to us. You may not reproduce, distribute, or use any content without prior written consent from OKEARA.


10. Governing Law and Dispute Resolution

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
  2. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be settled amicably. If an amicable settlement cannot be reached, disputes will be submitted to the exclusive jurisdiction of the courts in Indonesia.


11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

  • Email: [email protected]
  • Phone: +62 811-3831-4651
  • Address: PT ELEMENTIS SMART TECNOLOGIES, Banjar Kemenuh, Jalan Insinyur Sutami, Desa/Kelurahan, Kemenuh, Kec. Sukawati, Kab. Gianyar, Provinsi Bali, Kode Pos: 80582